Refund Policy

Last Updated: September 29, 2026

1. Refund Eligibility

You can request a refund for any credit package purchase as long as none of the purchased credits have been used. There is no time limit for asking. Once you have consumed any portion of the credits from a purchase, that purchase is no longer eligible for a refund.

2. How to Request a Refund

To request a refund, contact our support team through the contact page or by email at tikliveapi@gmail.com, including your account email and the order ID. You can find the order ID under Profile > Purchase History, on the receipt and in the receipt email. We will verify that the credits on the order are unused and, if eligible, process the refund back to the original payment method.

3. Refunds and Account Deletion

Deleting your account removes any remaining credits, so request a refund for an unused package before you delete your account.

4. Processing Time

Approved refunds are issued within a few business days. The time it takes for the funds to appear on your statement depends on your payment provider.

5. Cryptocurrency Refunds

Purchases paid with cryptocurrency are refunded in the original currency of the payment, sent to a wallet address you provide. Exchange rate movements between purchase and refund are outside our control.

6. Contact Us

If you have any additional questions or would like to request a refund, feel free to contact us.